Employee Assistance Program - Qxplore Group

Employee Assistance Program

 
Employee Assistance Program

The Employee Assistance Program helps employees address everyday life issues and mental health needs. These services are designed to:

  • Provide timely short term counselling and consultation assistance to employees to assist them in addressing personal issues that are interfering with their healthy functioning at home and in the workplace
  • Provide employee referral to other community and specialist resources as needed
  • Provide the employer with an external resource that can be called upon to address workplace employee issues as a result of trauma, organizational restructuring, lay offs, and inter-management and/or inter-staff conflict
  • Provide health promotion, early intervention, and training to employees and management as requested

ACCESS AND REFERRAL

Quinte Counselling ServiceReferrals to our Reception receive an appointment within two to three business days of the referral at the convenience of the client. Services are provided at the Qxplore Group/Quinte Counselling Services main office in Belleville or virtually. EAP Services are available between 8:30 a.m. and 8:00 p.m. weekdays and are available virtually after hours and on weekends with some psychotherapists.

The Employee Assistance Program is not a Crisis Service.

Clients experiencing a crisis should contact the Crisis Intervention Centre at Quinte Health which is located at Belleville General Hospital, phone number (613) 969-7400, Press 1, then Ext 2753.You may also call Toll Free 1-888-757-7766.
On site hours of Operation are 7:30 a.m. to 11:30 p.m. Telephone response is available 24 hours a day, 7 days a week. 
The Crisis Service is a multi-disciplinary team that is ready to respond to crisis calls and offer emergency mental health intervention in the form of assessments, referrals, short-term crisis resolution, or simply information.

Alternatively, in a crisis, you can go to the closest Hospital Emergency Department

SERVICE PROVISION

Typically, the first session with a client after a referral involves an assessment of the presenting problem, background information, and precipitating factors. A Psychotherapeutic program and plan initially based on a solution focused approach is then established in conjunction with the client. In most cases, Quinte Counselling Services is able to assist clients resolve their difficulties within the number of sessions agreed to in the Quinte Counselling Services EAP contract with the Employer. However, if additional sessions are required, a request can be made of the Employer for additional sessions. Alternatively, Quinte Counselling Services can provide additional sessions under the Employee’s Extended Health Benefits. Through the EAP, Quinte Counselling Services provides assessment, psychotherapy, counselling, and referral services for work related and personal issues that can affect employee health and productivity in the workplace. These problems and issues include:
  • Depression, anxiety, stress, fear and phobias
  • Family and parenting problems
  • Marital, couple relationship issues including separation and divorce
  • Vocational issues including stress and burnout
  • Pain management
  • Addictions and substance abuse
  • Physical, emotional and sexual abuse
  • Financial issues
  • Bereavement and grief
  • Retirement and employment dislocation
  • Individual and collective trauma

THERAPY MODALITIES

Grief and Bereavement counselling

Therapy modalities include:
    • Cognitive Behavioural Therapy
    • Solution Focused Therapy
    • Emotion-Focused Therapy
    • Dialectical Behavioural Therapy
    • Marriage and Couple Relationship Counselling
    • Separation Counselling
    • Family Therapy and Parent Training
    • Trauma Debriefing
    • Play Therapy
    • Narrative Therapy
    • Motivational Interviewing and Therapy
    • Mindfulness and Strengths Based Therapy
    • Eye Movement Desensitization and Reprocessing (EMDR)
    • Counselling for Survivors of Sexual Abuse
    • Assertiveness Training
    • Stress Management
    • Vocational Counselling
    • Grief and Bereavement Counselling
    • Addiction Assessment and Counselling
    • Chronic Pain Management
    • General Financial Counselling

VIRTUAL AND TELEPHONE PSYCHOTHERAPY

Direct face to face psychotherapy and counselling is usually the preferred mode of providing service, however some clients prefer virtual and telephone psychotherapy. Virtual and Telephone Psychotherapy is more accessible for individuals who are reluctant to attend face to face therapy or who have difficulty accessing services because of shift work or living in a remote location.

CLINICIANS

EAP Services are provided by Psychological Associates, Psychotherapists and Social Workers who are all Master’s level clinicians and Registered with their College in Ontario. Our Clinicians have a broad range of qualifications, backgrounds, and experience and approach therapy with different orientations and modalities. They have an excellent knowledge of clinical practices, local community services and referral resources. Having a wide range of therapists allows us to best match the therapist to the client and their presenting issues.

TRAUMA SERVICES

Our clinicians have extensive experience in the provision of Trauma Services including victims of physical and sexual assault, industrial accidents, staff layoffs, bank and store robberies, and car accidents.

EAP HUMAN RESOURCE SERVICES

EAP Human Resources Services are counselling, information, training or mediation services provided on a one time or crisis basis to employees generally at the workplace. These services include:
  • Problem definition, problem solving, and mediation between employees, between management and employees, or between managers
  • Mandated or monitored counselling services to employees as a condition of employment
  • Counselling to an employee on termination
  • Critical incident debriefing
  • Debriefing and counselling to individuals or group of employees after organizational restructuring and downsizing
  • Consultation to management on specific employee or department human resource issues
  • Training as a method of addressing specific human resource issues on site

HEALTH AND WELLNESS PROGRAMS

stress managementHealth and Wellness Programs can be provided for groups of employees to help address the issues and needs of employees in the workplace while encouraging increased physical and psychological health and wellness. These programs and workshops are often an excellent way to address workplace personnel issues through an early intervention strategy that precludes the necessity of escalating management or discipline interventions. These Programs are designed specifically for the individual workplace and could include topics such as Mediation skills and Conflict Resolution, Communication, and Stress Management