Service and Fee Information
How to Access Services
Our experienced staff will assist you to identify your specific service needs and set up an initial session with a qualified therapist or registered psychologist within three days.
If you are in a crisis situation, an initial appointment can be provided within 24 hours.
Quinte Counselling Services Inc. and Quinte Assessment and Treatment Group Inc. are able to provide you with convenient appointment times, during the day time, evening, or on the weekend.
What to Expect When You Make Contact
We understand that the initial contact for service is often made at a very difficult time for the client. Our experienced staff will assist you to establish your need for service in a sensitive manner.
We offer psychotherapy and counselling services in different formats -in person, video and telephone. Clients and referral sources discuss their preferred option for service and we do our best to accommodate them in terms of mode of service and scheduling.
Options for services will be presented to you depending on the nature of the problem. You will be able to request a registered psychologist or experienced therapist and will have the option of a male or female therapist in order to ensure that you are as comfortable as possible with your first appointment.
Our Intake staff will also be able to provide you with information regarding your coverage for charges for services provided through Quinte Counselling Services Inc. or Quinte Assessment and Treatment Group Inc.
Service Hours
8:30am to 7:00pm Monday to Thursday, 8:30am to 6:00pm Fridays.
Video Services are also available 9am to 3pm Saturdays.
Fees and Financial Coverage
Quinte Counselling Services and Quinte Assessment and Treatment Group Inc. are private practices that charge service fees based on the type of service provided.
Services are not covered by OHIP, but are fully or partially covered by Employee Assistance Programs and Extended Health Benefits. Clients may also pay for services directly.
Employers today recognize the importance of the mental and physical health of employees. The majority of Employer organizations now provide benefit packages which include immediate short-term Employee Assistance Programs and Extended Health Care benefits, which include confidential psychological and clinical services.
These services are available to all members of the immediate family.
Fee Coverage
Often clients are not aware of their coverage and we will assist clients to access this information. In order to ensure that you receive the coverage for which you are entitled, we will request that you obtain the following information from your employer or benefit plan
Does your employer provide an Employee Assistance Program (EAP)?
A number of organizations today provide short-term Employee Assistance Programs ranging between six to twelve sessions. Your employer will be able to assist you with information on how to contact your Employee Assistance Program.
For EAPs which contract with Quinte Counselling Services Inc. to provide services, you will be contacted within 24 hours of your contact with your program. Quinte Counselling Services Inc. will then contact you and set up an initial appointment with an experienced therapist or a registered psychologist. In a crisis situation, an appointment will be set up within 12 to 24 hours.
What is covered by your Extended Health Care Plan?
When a client makes contact with Quinte Counselling Services Inc. or Quinte Assessment and Treatment Group Inc., they are asked whether they have an Extended Health Care Plan. Extended Health Care Plans will generally cover services provided by a registered psychotherapist or social worker, although some plans will only cover services directly provided by a registered psychologist.
Clients will be asked to contact the personnel department of their organization or their benefit plan directly, in order to obtain the following information:
- Does the plan require a referral from the family doctor?
- What percentage of the fee does the plan cover?
- Does the plan cover services provided by a registered psychologist or social worker, or only services provided directly by a registered psychologist?
- How many sessions are covered by the plan?
- Does the benefit plan allow for direct billing or is the client required to pay for the cost of services and then submit receipts to the benefit plan for reimbursement
We will assist you to obtain the above information, when necessary.
This will ensure that you receive the full financial benefits you are entitled to when dealing with difficult emotional, personal, or family issues.